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CFM Exam Questions And Answers - CFM Learning Materials

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IFMA CFM Exam Syllabus Topics:

Topic
Details

Topic 1

Leadership and Strategy: This domain focuses on the competencies of Facility Managers in strategic planning and alignment with organizational demands. It covers policies, procedures, compliance issues, individual and team management, leadership qualities, relationship management, change management, corporate social responsibility, and understanding external factors affecting facility management.

Topic 2

Performance and Quality: This section evaluates the skills of the target audience in quality management and performance management. It emphasizes the importance of maintaining high standards in facility operations to ensure efficiency and effectiveness.

Topic 3

Occupancy and Human Factors: This section measures the skills of Facility Managers and covers the workplace environment, occupant services, and occupant health, safety, and security. Understanding these factors is essential for creating a conducive and safe work environment for all occupants. Operations and Maintenance: This domain assesses the capabilities of Operations Managers in managing buildings, systems, infrastructure, and grounds. It includes overseeing furniture, fixtures, and equipment, ensuring physical safety and security, and implementing effective operations and maintenance processes. Knowledge of work management support systems and handling renewals and renovations is also critical.

Topic 4

Project Management: This section focuses on the planning and design phases of projects. It includes execution and delivery processes along with evaluation techniques to ensure successful project outcomes within facility management contexts.

Topic 5

Facility Information Management and Technology Management: This domain focuses on the skills of Information Technology Managers in data collection and information management. It includes information protection and cybersecurity, technology needs assessment and implementation, and maintenance and upgrades of technology systems to ensure efficient operations.

Topic 6

Real Estate: This domain assesses the skills of the target audience in developing real estate strategies. It covers real estate assessment, acquisition, disposal processes, asset management, space management, major projects, and new construction to optimize facility use.

Topic 7

Sustainability: This section evaluates the skills of the target audience in managing sustainability initiatives. It covers energy management, water management, materials and consumables management, waste management, and workplace site management to promote environmentally responsible practices within facilities.

Topic 8

Communication: This domain assesses the abilities of Risk Managers in planning, delivering, and evaluating communication strategies within facility management. Effective communication is vital for ensuring that all stakeholders are informed and engaged.

Topic 9

Finance and Business: This section measures the skills of Financial Managers in operational and capital budgeting processes. It includes evidence-based decision-making processes, procurement strategies, contracting practices, financial analysis, and reporting to ensure sound financial management within facilities.

>> CFM Exam Questions And Answers <<

CFM Learning Materials, CFM Original Questions

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IFMA Certified Facility Manager Sample Questions (Q204-Q209):

NEW QUESTION # 204
A new department manager is not clear on the services provided by the facility management department and is often negative about facility management while at management meetings. How should a facility manager address the customer's expectations?

A. Review the customer service level agreement to determine a mutually agreed performance standard.
B. Request that the manager refrain from complaints at this meeting as it is not the appropriate venue.
C. Request that he read his service level agreement.
D. Request that the other managers have a discussion with him about office protocol.

Answer: A

Explanation:
Thebest approach is to review the customer service level agreement (SLA) (D), whichensures both parties align on expectations and performance standards.
* SLAs define service scope, response times, and quality benchmarks, allowing the facility manager to clarify deliverables and address concerns objectively.
* Why not other options?
* (A) Asking the manager to refrain from complaints does not resolve the issue.
* (B) Having other managers address the issue informally does not provide a structured resolution.
* (C) Simply asking the manager to read the SLA without discussion may not resolve misunderstandings.

NEW QUESTION # 205
You have taken a position in a new country and do not speak the native language. However, your first task will be a facility renovation project. You need to become familiar with the standards, regulations, and laws that are applicable to a facility renovation project. What information source would be most accurate?

A. The laws for the country's national government
B. The owner's corporate legal department
C. The organization that wrote each law, standard, and regulation
D. The local authority having jurisdiction

Answer: D

Explanation:
The most accurate and up-to-date source of information regarding facility renovation regulations is thelocal authority having jurisdiction (AHJ).
* Thelocal AHJenforces building codes, zoning laws, fire safety regulations, and occupational health standards specific to that jurisdiction.
* National government laws (Option A)provide a broad legal framework but may not cover region- specific requirements or permit processes.
* The owner's corporate legal department (Option C)can provide legal interpretations but may not have expertise in local building codes or permit requirements.
* The organization that wrote the law (Option D)(e.g., ISO or ANSI) may provide theoriginal text of the standard, but compliance enforcement is handled by local authorities.
Facility managers must engage with local regulatory agencies to ensure compliance, secure necessary permits, and avoid legal liabilities.

NEW QUESTION # 206
Which task should occur during the first phase of sustainable plan development?

A. Define what criteria will be used to consider and evaluate ideas
B. Review preliminary business cases
C. Assign members to assist with developing a business case
D. Develop cash flow

Answer: A

Explanation:
Thefirst phase of sustainable plan developmentfocuses on defining the foundation for evaluating sustainability initiatives. Thecorrect answer is defining criteria for considering and evaluating ideas because:
* Establishingclear evaluation criteriaensures that sustainability initiatives align with organizational goals and are feasible for implementation.
* This step occursbeforeassigning team members, reviewing business cases, or developing financial projections.
* Why the other options are incorrect:
* (A) Assigning team membershappens after defining the scope and evaluation parameters.
* (B) Reviewing business casesis done once sustainability initiatives have been identified and screened using the evaluation criteria.
* (D) Developing cash flowis part of the financial assessment phase, which follows after ideas are evaluated.

NEW QUESTION # 207
A recently installed speed bump that slows traffic for pedestrian safety in the facility parking lot is diverting water runoff away from the drain and toward an adjacent property. What factors should the facility manager consider when fixing the drainage problem?

A. Ensure pedestrian safety and resolve stormwater runoff issues.
B. The facility manager's responsibility ends at the property line, and no decision is necessary.
C. Pedestrian safety supersedes stormwater runoff issues, and no decision is necessary.
D. Use water runoff as an irrigation source and control parking lot traffic.

Answer: A

Explanation:
A facility manager mustbalance safety and environmental responsibility. The correct action is to:
* Maintain pedestrian safety while addressing drainage issuesto prevent flooding or property damage.
* Comply with environmental regulationsregarding stormwater runoff.
* Why the other options are incorrect:
* (A) Ignoring the issue can lead to legal liability.
* (B) Using runoff for irrigation is beneficial but does not solve the drainage problem.
* (C) Safety is important, but water management cannot be ignored.

NEW QUESTION # 208
What is the first step in aligning the facility manager's strategy to the organization's strategy after assembling various inputs and producing the mission and vision statements?

A. Produce vendor-client profiles or business goals
B. Define what constitutes success in the strategic planning process
C. Organize and compile comprehensive data to feed the organization's strategy
D. Perform a strengths, weaknesses, opportunities, threats (SWOT) analysis

Answer: D

Explanation:
ASWOT analysis (A)is thefirst step in aligning facility management with organizational strategy.
* Itidentifies strengths, weaknesses, opportunities, and threats, ensuring that the facility strategy aligns with business needs.
* Defining success (B)comes after evaluating strategic positions.
* Vendor-client profiles (C)relate to procurement, not strategic alignment.
* Data compilation (D)is important but is used to support strategy, not initiate alignment.

NEW QUESTION # 209
......

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